AnalytixPro uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis helps in generating suggested replies for new tickets, greatly reducing the time taken to respond to customer queries.
The company also utilizes the AI-powered comprehensive search bar to quickly find relevant content from their vast database of tickets and knowledge base articles. This has not only improved the efficiency of their support team but also enhanced the customer experience.
AnalytixPro has also benefited from the custom email domains and user groups features of Deskhero. They have been able to streamline their support process by assigning tickets to specific user groups based on the nature of the query.
Deskhero's REST API has enabled AnalytixPro to integrate their existing systems with the platform, ensuring a seamless flow of data. This has further improved the efficiency of their support process.
Overall, Deskhero's advanced AI capabilities have transformed AnalytixPro's customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies for new tickets. This greatly reduces the time taken to respond to customer queries.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant content from the vast database of tickets and knowledge base articles. This enhances the efficiency of the support team and improves the customer experience.
How does the REST API improve the support process?
The REST API allows for integration of existing systems with Deskhero, ensuring a seamless flow of data. This improves the efficiency of the support process.
* This article provides an example of how a fictive company in the Analytical instruments supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
