DataSense Instruments uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies for new tickets. This has significantly reduced the time taken to resolve customer queries.
The company also uses the AI-powered comprehensive search bar to quickly find relevant content from their extensive database of tickets and knowledge base articles. This has improved the efficiency of their helpdesk team and enhanced the customer experience.
DataSense Instruments has also benefited from the custom fields feature of Deskhero. They have been able to categorize their tickets more effectively, making it easier for their helpdesk team to prioritize and resolve queries.
Deskhero's REST API has enabled DataSense Instruments to integrate their existing systems with the platform, ensuring a seamless flow of data. This has further improved the efficiency of their helpdesk process.
Overall, Deskhero's advanced AI capabilities have revolutionized DataSense Instruments' helpdesk process, making it more efficient and customer-friendly.
How does Deskhero's AI capabilities improve ticket resolution times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies for new tickets. This greatly reduces the time taken to resolve customer queries.
How does the comprehensive search bar enhance the helpdesk process?
The comprehensive search bar uses AI to quickly find relevant content from the extensive database of tickets and knowledge base articles. This enhances the efficiency of the helpdesk team and improves the customer experience.
How does the REST API improve the helpdesk process?
The REST API allows for integration of existing systems with Deskhero, ensuring a seamless flow of data. This improves the efficiency of the helpdesk process.
* This article provides an example of how a fictive company in the Analytical instruments supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
