Insightful Analytics uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies for new tickets. This has greatly improved the speed and quality of their responses to customer queries.
The company also uses the AI-powered comprehensive search bar to quickly find relevant content from their large database of tickets and knowledge base articles. This has not only improved the efficiency of their support team but also enhanced the customer experience.
Insightful Analytics has also benefited from the kanban board feature of Deskhero. They have been able to visualize their support process, making it easier for their team to track and manage tickets.
Deskhero's REST API has enabled Insightful Analytics to integrate their existing systems with the platform, ensuring a seamless flow of data. This has further improved the efficiency of their support process.
Overall, Deskhero's advanced AI capabilities have transformed Insightful Analytics' customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies for new tickets. This greatly improves the speed and quality of responses to customer queries.
How does the comprehensive search bar improve the customer experience?
The comprehensive search bar uses AI to quickly find relevant content from the large database of tickets and knowledge base articles. This enhances the efficiency of the support team and improves the customer experience.
How does the REST API improve the support process?
The REST API allows for integration of existing systems with Deskhero, ensuring a seamless flow of data. This improves the efficiency of the support process.
* This article provides an example of how a fictive company in the Analytical instruments supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
