AquaGenetics deals with a wide range of customer inquiries related to aquatic animal breeding, genetics, and care. They utilize Deskhero's ticket management system to effectively manage these inquiries. Deskhero's AI capabilities analyze the content of the tickets and suggest relevant replies, reducing the time taken to respond to customer queries.
The AI also enhances the search results in the knowledge base by using OpenAI Embeddings. This allows AquaGenetics to quickly locate pertinent information from their vast database of articles, manuals, and policies. This not only improves the efficiency of their customer support but also ensures the accuracy and relevance of the information provided.
Deskhero's AI also generates knowledge base articles from various file formats like Word, PowerPoint, and PDF. This feature is especially beneficial for AquaGenetics as they frequently receive complex genetic reports and research papers in these formats. The AI can extract crucial information from these documents and create comprehensible articles for both the support team and customers.
Moreover, AquaGenetics uses Deskhero's website scraping feature to stay abreast of the latest research and developments in the field of aquatic animal genetics. The AI analyzes this data and incorporates it into the knowledge base, enhancing the company's ability to provide informed and current responses to customer queries.
In conclusion, the advanced AI capabilities of Deskhero have significantly improved the efficiency and quality of AquaGenetics' customer support. They are now able to provide faster, more accurate responses, leading to increased customer satisfaction.
How does Deskhero's AI improve the efficiency of our customer support?
Deskhero's AI analyzes the content of customer inquiries and suggests relevant replies based on previous tickets, knowledge base articles, and other resources. It also enhances the search results in your knowledge base, allowing you to quickly find relevant information.
Can Deskhero's AI handle complex documents like genetic reports and research papers?
Yes, Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. It can extract key information from complex documents and create easy-to-understand articles.
How does Deskhero's website scraping feature benefit us?
Deskhero's website scraping feature allows you to stay updated on the latest research and developments in your field. The AI analyzes this data and integrates it into your knowledge base, enhancing your ability to provide informed and current responses to customer queries.
* This article provides an example of how a fictive company in the Animal Breeding and Genetics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
