BirdGenix receives numerous customer inquiries daily regarding their services, genetic testing procedures, and bird care. They use Deskhero's ticket management system to efficiently categorize and prioritize these inquiries. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets, knowledge base articles, and other resources.
The AI also enhances the search results in the knowledge base by using OpenAI Embeddings. This allows BirdGenix to quickly find relevant information from their extensive database of articles, manuals, and policies. This not only improves the efficiency of their customer support but also ensures that the information provided is accurate and up-to-date.
Deskhero's AI also generates knowledge base articles from various file formats like Word, PowerPoint, and PDF. This feature is particularly useful for BirdGenix as they often receive complex genetic reports and research papers in these formats. The AI can extract key information from these documents and create easy-to-understand articles for both the support team and customers.
Furthermore, BirdGenix uses Deskhero's website scraping feature to stay updated on the latest research and developments in the field of bird genetics. The AI analyzes this data and integrates it into the knowledge base, enhancing the company's ability to provide informed and current responses to customer queries.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency and quality of BirdGenix's customer support. They are now able to provide faster, more accurate responses, leading to increased customer satisfaction.
How does Deskhero's AI improve the efficiency of our customer support?
Deskhero's AI analyzes the content of customer inquiries and suggests relevant replies based on previous tickets, knowledge base articles, and other resources. It also enhances the search results in your knowledge base, allowing you to quickly find relevant information.
Can Deskhero's AI handle complex documents like genetic reports and research papers?
Yes, Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. It can extract key information from complex documents and create easy-to-understand articles.
How does Deskhero's website scraping feature benefit us?
Deskhero's website scraping feature allows you to stay updated on the latest research and developments in your field. The AI analyzes this data and integrates it into your knowledge base, enhancing your ability to provide informed and current responses to customer queries.
* This article provides an example of how a fictive company in the Animal Breeding and Genetics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
