GeneticPaws receives a high volume of customer queries related to animal genetics, breeding techniques, and genetic disorders. By leveraging Deskhero's advanced AI capabilities, GeneticPaws has been able to automate the process of responding to these queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI capabilities have also improved the search functionality on GeneticPaws' helpdesk. When customers search for information, the AI uses the same embeddings to enhance the search results, providing more relevant and comprehensive information to the customers.
GeneticPaws also uses Deskhero's AI capabilities to manage their knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier for the company to keep their knowledge base up-to-date and comprehensive.
The use of Deskhero's AI capabilities has resulted in a significant reduction in the time taken to respond to customer queries. It has also improved the quality of the responses, as the AI is able to draw on a wider range of information sources than a human operator.
Overall, GeneticPaws has found that Deskhero's AI capabilities have greatly improved their customer support services, leading to higher customer satisfaction and reduced workload for their customer support team.
How has Deskhero's AI improved the response time to customer queries?
By automating the process of finding relevant information and generating responses, Deskhero's AI has significantly reduced the time taken to respond to customer queries.
How does Deskhero's AI improve the search functionality on the helpdesk?
The AI uses OpenAI embeddings from various information sources to enhance the search results, providing more relevant and comprehensive information to customers.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to keep the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Animal Breeding and Genetics Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
