BreedMaster often deals with complex queries related to animal genetics and breeding techniques. Using Deskhero's advanced AI capabilities, BreedMaster has automated the process of responding to these queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI capabilities have also enhanced the search functionality on BreedMaster's helpdesk. When customers search for information, the AI uses the same embeddings to refine the search results, providing more accurate and detailed information to the customers.
BreedMaster also uses Deskhero's AI capabilities to manage their knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, and PDF files, which has simplified the process of keeping their knowledge base updated and comprehensive.
The implementation of Deskhero's AI capabilities has led to a significant decrease in the time taken to respond to customer queries. It has also improved the quality of the responses, as the AI is capable of accessing a broader range of information sources than a human operator.
In conclusion, BreedMaster has found that Deskhero's AI capabilities have greatly optimized their customer support services, resulting in increased customer satisfaction and reduced workload for their customer support team.
How has Deskhero's AI improved the response time to customer queries at BreedMaster?
Deskhero's AI has automated the process of finding relevant information and generating responses, which has significantly reduced the time taken to respond to customer queries.
How does Deskhero's AI enhance the search functionality on the helpdesk at BreedMaster?
Deskhero's AI uses OpenAI embeddings from various information sources to refine the search results, providing more accurate and detailed information to customers.
How does Deskhero's AI help in managing the knowledge base at BreedMaster?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, simplifying the process of keeping the knowledge base updated and comprehensive.
* This article provides an example of how a fictive company in the Animal Breeding and Genetics Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
