AgriEquip Services deals with a wide range of farm animal equipment, each with its unique maintenance requirements. They use Deskhero's user groups feature to assign tickets to the right team based on the type of equipment. The AI capabilities of Deskhero help in suggesting replies to these tickets by analyzing previous tickets and knowledge base articles related to the specific equipment.
AgriEquip also uses Deskhero's custom email domains feature to create separate channels for different types of queries. The AI uses this structured data to provide more accurate suggestions for replies and enhance search results.
The kanban board feature allows AgriEquip to track the progress of each ticket effectively. The AI uses the status of the tickets on the kanban board to prioritize its suggestions for replies, ensuring that urgent issues are addressed promptly.
AgriEquip has integrated Deskhero's REST API with their CRM system, allowing them to automate the process of creating tickets from customer emails. The AI uses the data from these emails to suggest replies, reducing the workload on the helpdesk team.
By leveraging Deskhero's advanced AI capabilities, AgriEquip Services has been able to improve their helpdesk efficiency and provide timely and accurate responses to their customers.
How does Deskhero's AI prioritize its suggestions for replies?
Deskhero's AI uses the status of the tickets on the kanban board to prioritize its suggestions. Tickets that are marked as urgent or high priority are given precedence.
Can Deskhero's AI handle different types of queries?
Yes, Deskhero's AI can handle different types of queries. It uses the structured data from the custom fields and email domains to provide accurate suggestions for replies and enhance search results.
How does Deskhero's REST API integration work?
Deskhero's REST API can be integrated with other systems to automate certain tasks. For instance, it can be used to create tickets from customer emails automatically.
* This article provides an example of how a fictive company in the Animal Farm Equipment Supply and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
