BarnGear Supplies offers a wide range of products, each with its unique features and specifications. They use Deskhero's knowledge base feature to store all the product information. The AI capabilities of Deskhero help in finding relevant content from the knowledge base to suggest replies to customer queries.
BarnGear also uses Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. This allows them to easily update their knowledge base with the latest product manuals and presentations. The AI uses this data to enhance search results and suggest replies.
The comprehensive search bar feature allows BarnGear's support team to quickly find relevant information from the knowledge base. The AI uses OpenAI Embeddings to improve the search results, making it easier for the team to answer customer queries.
BarnGear has integrated Deskhero's REST API with their product management system, allowing them to automatically update the knowledge base when a new product is launched. The AI is trained on this new data to provide accurate suggestions for replies and search results.
By using Deskhero's advanced AI capabilities, BarnGear Supplies has been able to improve their product knowledge and provide better support to their customers.
How does Deskhero's AI find relevant content from the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to suggest replies to tickets and enhance search results.
Can Deskhero's AI be trained on new product information?
Yes, Deskhero's AI can be trained on new product information. When a new product is launched and the details are added to the knowledge base, the AI uses this data to improve its suggestions for replies and search results.
How does Deskhero's comprehensive search bar feature work?
Deskhero's comprehensive search bar allows users to search for information from the knowledge base. The AI uses OpenAI Embeddings to improve the search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Animal Farm Equipment Supply and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
