FarmTech Solutions receives hundreds of customer queries daily regarding their products' installation, maintenance, and troubleshooting. They use Deskhero's ticket management feature to organize these queries effectively. The AI capabilities of Deskhero help in analyzing previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time.
FarmTech also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their product manuals and other relevant websites. This data is used by the AI to enhance search results, making it easier for the support team to find relevant information quickly.
The custom fields feature allows FarmTech to categorize tickets based on the type of equipment or the issue faced. This structured data is then used by the AI to provide more accurate suggestions for replies and search results.
FarmTech has also integrated Deskhero's REST API with their internal systems, allowing them to automate certain tasks and further improve efficiency. For instance, when a new product is launched, the details are automatically added to the knowledge base, and the AI is trained on this new data.
Overall, Deskhero's advanced AI capabilities have enabled FarmTech Solutions to provide faster and more accurate responses to their customers, improving customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. This data is added to the knowledge base and used by the AI to enhance search results and suggest replies.
Can Deskhero's AI be trained on new data?
Yes, Deskhero's AI can be trained on new data. When new information is added to the knowledge base, the AI uses this data to improve its suggestions for replies and search results.
* This article provides an example of how a fictive company in the Animal Farm Equipment Supply and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
