AquaLife Feed Co. receives a multitude of customer queries and support requests every day. With Deskhero's AI-powered ticket management system, these tickets are effectively categorized and prioritized, resulting in faster response times.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time spent by customer service representatives on each ticket, increasing their productivity.
Deskhero's AI also enhances the search results within their knowledge base. By using the embeddings to find the most relevant content, customers and staff can quickly find the information they need, improving the overall user experience.
Additionally, AquaLife Feed Co. uses Deskhero's custom fields and user groups features to personalize their customer support. They can tailor their responses based on the customer's specific needs and preferences, leading to higher customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the helpdesk services at AquaLife Feed Co., making them more efficient, personalized, and user-friendly.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from various resources to categorize and prioritize tickets. It also generates suggested replies, reducing the time spent by customer service representatives on each ticket and increasing their productivity.
How does Deskhero's AI enhance search results?
When customers or staff search for information, Deskhero's AI uses the embeddings to find the most relevant content, making the search process quicker and more accurate.
How does Deskhero help in personalizing customer support?
Deskhero's custom fields and user groups features allow companies to tailor their responses based on the customer's specific needs and preferences, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Animal Feed Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
