FarmFeed Solutions receives a high volume of customer queries daily, ranging from product inquiries to technical support requests. With Deskhero, they are able to manage these tickets efficiently using the kanban board feature. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest relevant replies, reducing the time spent by customer support agents on each ticket.
The custom fields feature allows FarmFeed Solutions to categorize tickets based on the type of feed, animal species, or any other relevant criteria. This structured data list helps the AI to provide more accurate suggestions for replies and search results.
FarmFeed Solutions also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their own website and other relevant industry sources. The AI then uses this data to enhance its suggested replies and search results.
Through the REST API, FarmFeed Solutions integrates Deskhero with their existing systems, ensuring seamless data flow and enhancing the AI's ability to generate relevant content. The AI also uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to further improve its performance.
Overall, Deskhero's advanced AI capabilities have enabled FarmFeed Solutions to significantly improve their customer support efficiency and accuracy, leading to higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyses past tickets and knowledge base articles to suggest relevant replies, reducing the time spent by customer support agents on each ticket.
How does Deskhero use website scraping to enhance its AI capabilities?
Deskhero scrapes websites to keep the knowledge base up-to-date with the latest information. The AI uses this data to enhance its suggested replies and search results.
How does Deskhero's REST API enhance its AI capabilities?
The REST API allows Deskhero to integrate with existing systems for seamless data flow, which enhances the AI's ability to generate relevant content.
* This article provides an example of how a fictive company in the Animal Feed Production and Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
