AquaNutrients Inc. has an extensive knowledge base consisting of articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities analyze these documents using OpenAI embeddings to find relevant content, which is then used to enhance search results and suggest replies.
The company also uses Deskhero's custom email domains feature to ensure that all customer communications are branded and professional. The AI capabilities of Deskhero analyze incoming emails to categorize them and suggest relevant replies, reducing the workload of customer support agents.
By leveraging Deskhero's user groups feature, AquaNutrients Inc. can assign tickets to specific teams based on the nature of the query. The AI then uses the data from these tickets to learn and improve its suggestions over time.
AquaNutrients Inc. also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest industry information. The AI uses this data to enhance its suggested replies and search results, providing customers with the most accurate and current information.
Overall, Deskhero's advanced AI capabilities have helped AquaNutrients Inc. to manage their knowledge base more effectively, improving the accuracy and timeliness of their customer support services.
How does Deskhero's AI enhance the management of AquaNutrients Inc.'s knowledge base?
Deskhero's AI analyzes documents in the knowledge base using OpenAI embeddings to find relevant content. This content is then used to enhance search results and suggest replies.
How does Deskhero's AI handle incoming emails?
Deskhero's AI analyzes incoming emails to categorize them and suggest relevant replies, reducing the workload of customer support agents.
How does Deskhero's AI use the data from tickets assigned to specific user groups?
The AI uses the data from these tickets to learn and improve its suggestions over time.
* This article provides an example of how a fictive company in the Animal Feed Production and Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
