PoultryPro's customer service team handles a wide range of queries, from product inquiries to technical support. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest potential replies, reducing the time spent by customer service agents on each ticket.
The AI also enhances the search results within the platform. When a customer service agent searches for information, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to provide the most relevant results. This has significantly reduced the time spent searching for information and increased the efficiency of the customer service team.
Deskhero's AI capabilities also extend to the generation of knowledge base articles. The AI can scrape data from the company's website and generate articles in the knowledge base. These articles can then be used to answer customer queries, further reducing the workload of the customer service team.
PoultryPro also uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate teams. This ensures that tickets are handled by the most qualified individuals, improving the quality of responses and customer satisfaction.
Overall, the use of Deskhero's advanced AI capabilities has allowed PoultryPro to provide faster, more accurate responses to customer queries, improving their customer service and increasing customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries.
How does Deskhero's AI enhance search results?
When a search is performed on the platform, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can scrape data from the company's website and generate articles in the knowledge base. These articles can then be used to answer customer queries.
* This article provides an example of how a fictive company in the Animal Feed Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
