Feathered Friends Feed deals with a high volume of customer queries every day. With Deskhero's AI capabilities, the company can automatically generate suggested replies for these queries. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
The company also leverages Deskhero's AI to enhance the search functionality. The AI uses OpenAI Embeddings to find the most relevant content when a search is performed. This has significantly improved the ability of customers to find the information they need, reducing the number of tickets raised.
Deskhero's AI also assists in keeping the knowledge base updated. It can generate articles from Word, PowerPoint, and PDF files, allowing the company to easily share product manuals, policies, and other important documents with customers.
In addition, Feathered Friends Feed uses Deskhero's custom fields and user groups to categorize tickets and assign them to the right teams. This ensures that each query is handled by the most qualified person, improving the quality of support provided.
Overall, Deskhero's advanced AI capabilities have helped Feathered Friends Feed to improve their ticket management process, enhance the customer experience, and increase operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps to provide consistent and accurate responses to customer queries.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the available data. This helps to provide more accurate and useful search results.
How does Deskhero help to keep the knowledge base updated?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to add new information to the knowledge base and keep it up-to-date.
* This article provides an example of how a fictive company in the Animal Feeds and Bait industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
