Barnyard Bounty receives hundreds of queries daily about their wide range of products. Using Deskhero's AI capabilities, the company can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time spent by customer service representatives on each ticket and improves the consistency of responses.
The company also uses Deskhero's AI to enhance search results. When a customer or a representative searches for information, the AI uses OpenAI Embeddings to find the most relevant content. This feature has made it easier for customers to find the information they need, reducing the number of tickets raised.
Deskhero's AI also helps Barnyard Bounty to keep their knowledge base updated. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for the company to share product manuals, policies, and other important documents with customers.
Furthermore, the company uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the right teams. This ensures that each ticket is handled by the most qualified person, improving the quality of support provided.
Overall, Deskhero's advanced AI capabilities have enabled Barnyard Bounty to streamline their customer support operations, improve the customer experience, and increase their operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps to provide consistent and accurate responses to customer queries.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the available data. This helps to provide more accurate and useful search results.
How does Deskhero help to keep the knowledge base updated?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to add new information to the knowledge base and keep it up-to-date.
* This article provides an example of how a fictive company in the Animal Feeds and Bait industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
