Pawsitive Nutrition receives a high volume of customer queries daily about their products, ingredients, and dietary advice for pets. The company uses Deskhero's ticket management feature to effectively handle these inquiries. However, the real game-changer is the platform's advanced AI capabilities, which significantly enhance their support efficiency.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. It uses this information to generate suggested replies, which are then sent through OpenAI's ChatGPT. This not only speeds up response times but also ensures that the responses are accurate and relevant.
Furthermore, Pawsitive Nutrition uses Deskhero's AI to enhance search results. When a customer or a support agent searches for information, the AI uses the embeddings to find the most relevant content. This makes it easier for customers to find the information they need and for agents to provide quick, accurate responses.
By leveraging Deskhero's AI capabilities, Pawsitive Nutrition has been able to significantly reduce their response times and improve the overall quality of their customer support. They have also seen a reduction in repeat queries, as customers are now able to find the information they need more easily.
Overall, Deskhero's AI capabilities have transformed Pawsitive Nutrition's customer support, making it more efficient and effective. The company plans to continue using the platform to further enhance their support services.
How does Deskhero's AI enhance Pawsitive Nutrition's customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies and enhance search results. This speeds up response times and improves the accuracy and relevance of the responses.
What sources does the AI use to generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
What benefits has Pawsitive Nutrition seen from using Deskhero's AI?
Pawsitive Nutrition has seen reduced response times, improved quality of support, and a reduction in repeat queries. The AI has made their customer support more efficient and effective.
* This article provides an example of how a fictive company in the Animal Food Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
