Feathered Friends Feed maintains an extensive knowledge base to help customers understand their products and solve common issues. However, managing this vast amount of information was a challenge until they started using Deskhero.
The company uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even from their website data. This has significantly reduced the time and effort required to maintain the knowledge base.
Moreover, the AI uses OpenAI Embeddings to enhance the search functionality of the knowledge base. When a customer searches for information, the AI uses these embeddings to find the most relevant articles. This has made it easier for customers to find the information they need, reducing the number of support tickets.
Additionally, the AI uses the same embeddings to generate suggested replies for customer queries. This has not only improved the speed and accuracy of responses but also freed up the support team to focus on more complex issues.
By leveraging Deskhero's AI capabilities, Feathered Friends Feed has been able to optimize their knowledge base and improve customer self-service. They have seen a significant reduction in support tickets and an improvement in customer satisfaction.
How does Deskhero's AI help manage Feathered Friends Feed's knowledge base?
Deskhero's AI automatically generates knowledge base articles from various sources and enhances the search functionality of the knowledge base. This makes it easier for customers to find the information they need and reduces the number of support tickets.
What sources does the AI use to generate knowledge base articles?
The AI generates knowledge base articles from Word, PowerPoint, PDF files, and website data.
What benefits has Feathered Friends Feed seen from using Deskhero's AI?
Feathered Friends Feed has seen a significant reduction in support tickets and an improvement in customer satisfaction. The AI has made their knowledge base more efficient and effective.
* This article provides an example of how a fictive company in the Animal Food Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
