VetSupplyDirect deals with a wide range of products and receives numerous customer queries daily. Handling these queries manually was a challenge. With Deskhero, they automated their ticket management system and used AI to generate suggested responses based on previous tickets and knowledge base articles.
Deskhero's AI capabilities also allowed VetSupplyDirect to create a comprehensive knowledge base by generating articles from various formats like word documents, powerpoint presentations, and PDF files. This not only saved time but also ensured that the knowledge base was always up-to-date.
By leveraging Deskhero's website scraping feature, VetSupplyDirect was able to gather additional information from various online sources. This enriched their knowledge base and helped the AI provide more accurate responses to customer queries.
VetSupplyDirect also used Deskhero's custom fields and user groups to segment their customer base and provide personalized support. The AI capabilities of Deskhero made this process smooth and efficient.
Overall, the advanced AI capabilities of Deskhero have greatly improved the efficiency of VetSupplyDirect's customer support operations, leading to increased customer satisfaction and reduced operational costs.
How does Deskhero's AI generate suggested responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature enrich the knowledge base?
Deskhero's website scraping feature gathers relevant information from various online sources. This data is added to your knowledge base and used by the AI to enhance search results and provide more accurate responses.
Can Deskhero's AI handle queries related to a wide range of products?
Yes, Deskhero's AI is capable of handling queries related to a wide range of products. It uses advanced machine learning algorithms to understand the context of the query and provide the most relevant response.
* This article provides an example of how a fictive company in the Animal Health Care & Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
