AnimalHealthHub receives a large number of customer queries every day. Managing these queries manually was a daunting task. With Deskhero, they automated their ticket management and leveraged AI to suggest responses based on previous tickets and knowledge base articles.
Deskhero's AI capabilities also helped AnimalHealthHub to create a robust knowledge base by generating articles from various sources like word documents, powerpoint presentations, and PDF files. This not only saved time but also ensured that the knowledge base was always current.
By using Deskhero's website scraping feature, AnimalHealthHub was able to gather additional information from various online sources. This enriched their knowledge base and helped the AI provide more accurate responses to customer queries.
AnimalHealthHub also used Deskhero's custom fields and user groups to segment their customer base and provide personalized support. The AI capabilities of Deskhero made this process seamless and efficient.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of AnimalHealthHub's customer support operations, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature allows you to gather relevant information from various online sources. This data is then added to your knowledge base and used by the AI to enhance search results and provide more accurate responses.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is capable of handling complex queries. It uses advanced machine learning algorithms to understand the context of the query and provide the most relevant response.
* This article provides an example of how a fictive company in the Animal Health Care & Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
