PetCarePlus receives hundreds of customer queries daily, ranging from product inquiries to veterinary advice. Managing these queries manually was time-consuming and prone to errors. With Deskhero, they were able to automate ticket management and leverage AI to suggest responses based on previous tickets and knowledge base articles.
The AI capabilities of Deskhero also helped PetCarePlus to generate knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. This significantly reduced the time and effort required to maintain an up-to-date knowledge base.
Deskhero's website scraping feature allowed PetCarePlus to gather relevant information from various online sources, which further enriched the knowledge base. The AI used this data to enhance search results and provide more accurate responses to customer queries.
Through the use of custom fields and user groups, PetCarePlus was able to segment their customer base and provide personalized support. The AI capabilities of Deskhero made this process seamless and efficient.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of PetCarePlus's customer support operations, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature allows you to gather relevant information from various online sources. This data is then added to your knowledge base and used by the AI to enhance search results and provide more accurate responses.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is capable of handling complex queries. It uses advanced machine learning algorithms to understand the context of the query and provide the most relevant response.
* This article provides an example of how a fictive company in the Animal Health Care & Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
