BarnBuddies deals with a wide range of customer queries related to animal care, breeding, and health. With Deskhero, they can efficiently manage these queries through structured data lists and assign them to relevant user groups for prompt resolution.
Deskhero's advanced AI capabilities allow BarnBuddies to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to generate suggested replies. This significantly improves response times and ensures the provision of consistent, accurate information to customers.
BarnBuddies also uses Deskhero's website scraping feature to enrich their knowledge base and enhance search results for customer queries. This greatly improves the customer experience by providing them with comprehensive and relevant information.
The tickets management system and kanban board provide BarnBuddies with a clear overview of ongoing, pending, and resolved queries, enabling them to monitor their team's productivity and improve their workflow.
Finally, the REST API allows BarnBuddies to integrate Deskhero with their existing systems, ensuring seamless data flow and further enhancing their customer support operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This greatly reduces the time taken to draft responses, thereby improving response times.
Can we monitor our team's productivity using Deskhero?
Yes, Deskhero's tickets management system and kanban board provide a clear overview of ongoing, pending, and resolved queries, enabling you to monitor your team's productivity.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for seamless data flow.
* This article provides an example of how a fictive company in the Animal Husbandry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
