FarmFriend receives a high volume of customer queries regarding livestock care, breeding, and disease management. With Deskhero, they are able to categorize these queries into structured data lists and assign them to relevant user groups for efficient resolution.
Using Deskhero's advanced AI capabilities, FarmFriend can leverage OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces response times and ensures consistent, accurate information is provided to customers.
FarmFriend also utilizes Deskhero's capability to scrape their website data and generate knowledge base articles from uploaded files like policies, manuals, and presentations. This not only enriches their knowledge base but also enhances the search results for customer queries.
The custom email domains feature allows FarmFriend to maintain its brand identity in all customer interactions. Moreover, the tickets management system and kanban board provide a clear overview of ongoing, pending, and resolved queries, improving team productivity.
Finally, the REST API enables FarmFriend to integrate Deskhero with their existing systems, ensuring seamless data flow and further enhancing their customer support operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving response times.
Can Deskhero maintain our company's brand identity in customer interactions?
Yes, Deskhero's custom email domains feature allows you to maintain your brand identity in all customer interactions.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for seamless data flow.
* This article provides an example of how a fictive company in the Animal Husbandry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
