LivestockLove receives numerous customer queries on a daily basis, ranging from animal nutrition to disease prevention. Using Deskhero, they can effectively manage these queries through structured data lists and assign them to appropriate user groups for quick resolution.
Deskhero's advanced AI capabilities enable LivestockLove to utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to generate suggested replies. This not only speeds up response times but also ensures the accuracy and consistency of information provided to customers.
LivestockLove also uses Deskhero's website scraping feature to enrich their knowledge base and enhance search results for customer queries. This greatly improves the customer experience by providing them with comprehensive and relevant information.
The tickets management system and kanban board provide LivestockLove with a clear overview of ongoing, pending, and resolved queries, enabling them to monitor their team's productivity and improve their workflow.
Lastly, the REST API allows LivestockLove to integrate Deskhero with their existing systems, ensuring seamless data flow and further enhancing their customer support operations.
How does Deskhero's AI capabilities ensure the accuracy and consistency of information provided to customers?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the information provided to customers is consistent and accurate.
Can Deskhero help us monitor our team's productivity?
Yes, Deskhero's tickets management system and kanban board provide a clear overview of ongoing, pending, and resolved queries, enabling you to monitor your team's productivity.
Can we enrich our knowledge base using Deskhero?
Yes, Deskhero's website scraping feature and the ability to generate knowledge base articles from uploaded files allow you to enrich your knowledge base.
* This article provides an example of how a fictive company in the Animal Husbandry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
