VetDietConsult uses Deskhero's AI capabilities to manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets and other sources to generate suggested replies. This feature not only reduces the response time but also ensures that the responses are accurate and helpful.
The company also uses Deskhero's AI to manage their knowledge base. The AI categorizes and tags the articles based on their content, making it easier for the team to find the necessary information. The AI also uses the embeddings to enhance the search results, providing the most relevant information to the users.
VetDietConsult uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes relevant websites for new information and updates the knowledge base accordingly. This feature ensures that the company always has the most recent and accurate information.
Deskhero's custom fields and user groups features are used by VetDietConsult to organize their customers and their queries. The AI uses these features to provide personalized responses to the customers, improving their satisfaction.
Finally, VetDietConsult uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to leverage Deskhero's features without disrupting their current workflows.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to generate suggested replies. This feature reduces the response time and ensures that the responses are accurate and helpful.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses the embeddings to provide the most relevant results when a search is performed, improving the user experience.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI uses the website scraping feature to scrape relevant websites for new information and updates the knowledge base accordingly.
* This article provides an example of how a fictive company in the Animal nutrition consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
