Bee Bliss gets a variety of customer queries daily about their products, from honey origin to its health benefits. With Deskhero's advanced AI capabilities, they can quickly and accurately respond to these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the time taken to respond to a query but also ensures that the responses are accurate and consistent. The AI also enhances search results, making it easier for the customer support team to find relevant information.
Deskhero's AI capabilities have also helped Bee Bliss in managing their tickets more effectively. The AI can categorize and prioritize tickets based on their content, ensuring that urgent or important issues are addressed promptly.
The knowledge base feature of Deskhero has been particularly useful for Bee Bliss. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and effort required to create and update the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled Bee Bliss to provide superior customer service, while also reducing the workload of their customer support team.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This makes it easier for the customer support team to find relevant information.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can categorize and prioritize tickets based on their content. This ensures that urgent or important issues are addressed promptly.
How does Deskhero's AI assist in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This reduces the time and effort required to create and update the knowledge base.
* This article provides an example of how a fictive company in the Animal Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
