Critter Control uses Deskhero's AI capabilities to manage tickets effectively. The AI system analyzes previous tickets and knowledge base articles to suggest replies to new queries. This feature has significantly reduced the time taken to respond to customer inquiries, improving customer satisfaction.
The company also leverages Deskhero's AI for website scraping. The AI system extracts relevant information from the company's website and other online resources to enhance the knowledge base. This feature has been instrumental in keeping the knowledge base up-to-date with the latest industry trends and best practices.
Deskhero's AI also enhances the search results on Critter Control's helpdesk. By using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data, the AI system provides more relevant search results to customer queries. This feature has improved the efficiency of the helpdesk and increased its usage among customers.
Furthermore, Critter Control uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined the company's operations and improved data consistency across different systems.
Overall, Deskhero's advanced AI capabilities have transformed Critter Control's customer support, making it more efficient and customer-friendly.
How does Deskhero's AI system improve ticket management?
Deskhero's AI system analyzes previous tickets and knowledge base articles to suggest replies to new queries. This feature reduces the time taken to respond to customer inquiries, improving customer satisfaction.
How does Deskhero's AI system enhance the search results on the helpdesk?
By using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data, Deskhero's AI system provides more relevant search results to customer queries. This feature improves the efficiency of the helpdesk.
How does Critter Control use Deskhero's REST API?
Critter Control uses Deskhero's REST API to integrate the platform with their existing systems. This integration streamlines the company's operations and improves data consistency across different systems.
* This article provides an example of how a fictive company in the Animal Removal from Chimneys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
