Wildlife Rescue uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI system analyzes these files and creates articles that are easy to understand and relevant to the customers' queries. This feature has significantly improved the quality of the knowledge base.
The company also uses Deskhero's AI for website scraping. The AI system extracts relevant information from the company's website and other online resources to enhance the knowledge base. This feature ensures that the knowledge base is always updated with the latest information.
Deskhero's AI also enhances the search results on Wildlife Rescue's helpdesk. By using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data, the AI system provides more relevant search results to customer queries. This feature has improved the efficiency of the helpdesk and increased its usage among customers.
Furthermore, Wildlife Rescue uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined the company's operations and improved data consistency across different systems.
Overall, Deskhero's advanced AI capabilities have transformed Wildlife Rescue's customer support, making it more efficient and customer-friendly.
How does Deskhero's AI system generate knowledge base articles?
Deskhero's AI system analyzes Word, PowerPoint, and PDF files to generate knowledge base articles. These articles are easy to understand and relevant to the customers' queries.
How does Deskhero's AI system enhance the search results on the helpdesk?
By using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data, Deskhero's AI system provides more relevant search results to customer queries. This feature improves the efficiency of the helpdesk.
How does Wildlife Rescue use Deskhero's REST API?
Wildlife Rescue uses Deskhero's REST API to integrate the platform with their existing systems. This integration streamlines the company's operations and improves data consistency across different systems.
* This article provides an example of how a fictive company in the Animal Removal from Chimneys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
