Whisker Wonders receives numerous queries about cat adoption, fostering, and volunteering. Managing these queries was becoming a daunting task. Deskhero's structured data lists, custom fields, and ticket management features have enabled them to handle these queries more efficiently.
Deskhero's AI capabilities have significantly improved Whisker Wonders' customer support services. By leveraging OpenAI Embeddings from previous tickets, the knowledge base, and uploaded files, Deskhero generates suggested replies, ensuring faster response times and consistent information.
The user groups feature has been particularly beneficial for Whisker Wonders. It allows them to categorize their team members based on their roles, ensuring that tickets are directed to the right department.
Deskhero's website scraping feature and comprehensive search bar have also proved useful. They keep the knowledge base updated and enhance the search results, ensuring that the team has access to the most relevant and recent information.
Finally, the REST API has allowed Whisker Wonders to integrate Deskhero with their existing systems, creating a seamless workflow and boosting productivity.
How does Deskhero's AI capabilities ensure faster response times?
Deskhero uses OpenAI Embeddings from previous tickets, the knowledge base, and uploaded files to generate suggested replies, ensuring faster response times.
How does the user groups feature help in managing queries?
The user groups feature allows you to categorize your team members based on their roles, ensuring that tickets are directed to the right department.
Does Deskhero provide the most recent information?
Yes, Deskhero's website scraping feature and comprehensive search bar ensure that the most recent and relevant information is available.
* This article provides an example of how a fictive company in the Animal Rescue Shelters/Organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
