Pawsitive Impact receives hundreds of inquiries daily, ranging from adoption processes to reporting animal cruelty. The organization was struggling with managing these queries efficiently. With Deskhero, they were able to structure their data lists, manage tickets effectively, and create a knowledge base from previous tickets and uploaded files like policies and manuals.
Deskhero's AI capabilities have been instrumental in handling the influx of queries. By leveraging OpenAI Embeddings from previous tickets and the knowledge base, Deskhero generates suggested replies, significantly reducing the time spent on each ticket and ensuring consistent, accurate information.
The custom email domains feature allows Pawsitive Impact to maintain its brand identity in all communications. Additionally, the user groups feature enables them to categorize their team members based on their roles, ensuring that tickets are directed to the right department.
Deskhero's website scraping feature has also proved beneficial. It scrapes data from Pawsitive Impact's website and other relevant sites, keeping the knowledge base up-to-date and enhancing the search results.
Finally, the REST API allows Pawsitive Impact to integrate Deskhero with their existing systems, ensuring a seamless workflow and improved productivity.
How does Deskhero's AI capabilities improve response times?
Deskhero uses OpenAI Embeddings from previous tickets and the knowledge base to generate suggested replies, significantly reducing the time spent on each ticket.
Can we maintain our brand identity while using Deskhero?
Yes, Deskhero's custom email domains feature allows you to maintain your brand identity in all communications.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows you to integrate it with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Animal Rescue Shelters/Organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
