Furry Friends Foundation deals with a wide range of queries, from potential adopters to volunteers. The organization was finding it challenging to manage these diverse inquiries. Deskhero's structured data lists, custom fields, and ticket management features helped them organize and handle these queries efficiently.
Deskhero's advanced AI capabilities have played a crucial role in improving the foundation's helpdesk services. By using OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files like policies and manuals, Deskhero generates suggested replies, ensuring quick and accurate responses.
The kanban board feature has been particularly useful for Furry Friends Foundation. It provides a visual representation of the tickets, making it easier for the team to track the progress and status of each query.
Deskhero's comprehensive search bar and website scraping feature have also been beneficial. They ensure that the most relevant and up-to-date information is available to the team, improving the quality of their responses.
Lastly, the REST API has allowed Furry Friends Foundation to integrate Deskhero with their existing systems, streamlining their workflow and enhancing productivity.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero uses OpenAI Embeddings from previous tickets, the knowledge base, and uploaded files to generate suggested replies, ensuring accurate and consistent information in responses.
How does the kanban board feature help in managing queries?
The kanban board provides a visual representation of the tickets, making it easier to track the progress and status of each query.
Can Deskhero provide the most relevant and up-to-date information?
Yes, Deskhero's comprehensive search bar and website scraping feature ensure that the most relevant and up-to-date information is available.
* This article provides an example of how a fictive company in the Animal Rescue Shelters/Organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
