PetPalace uses Deskhero's AI capabilities to efficiently manage a large volume of customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies. This significantly reduces the response time and ensures consistent, high-quality responses.
Deskhero's AI also enhances the search results in the knowledge base. By using the AI's understanding of the content, customers can find relevant information more quickly and easily, reducing the need for direct customer support intervention.
PetPalace also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes new information from the website and integrates it into the knowledge base, ensuring that the most current information is always available to both customers and support staff.
The custom fields and structured data lists provided by Deskhero allow PetPalace to categorize and prioritize tickets effectively. This helps the support team to focus on urgent or complex issues, while the AI handles routine inquiries.
Finally, the REST API allows PetPalace to integrate Deskhero with their existing systems, creating a seamless workflow and further enhancing the efficiency of their customer support operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then uses this understanding to generate a relevant, accurate reply.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape information from your website and integrate it into the knowledge base. This ensures that the most current information is always available to both customers and support staff.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Animal Supplies Retailing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
