AquaBuddies uses Deskhero's AI to manage their customer support tickets. With the AI's ability to generate suggested replies based on previous tickets and knowledge base articles, the support team can respond to inquiries more quickly and accurately.
The AI also enhances the functionality of the search bar. By understanding the content of the knowledge base, the AI can provide more relevant search results, helping customers find the information they need without needing to contact the support team.
Deskhero's website scraping feature allows AquaBuddies to keep their knowledge base current with the latest information from their website. This ensures that customers always have access to the most up-to-date information.
With Deskhero's custom fields and structured data lists, AquaBuddies can effectively categorize and prioritize their support tickets. This allows the support team to focus on more complex issues, while the AI handles routine inquiries.
Lastly, AquaBuddies uses the REST API to integrate Deskhero with their existing systems. This creates a seamless workflow and further improves the efficiency of their helpdesk services.
How does Deskhero's AI improve the functionality of the search bar?
Deskhero's AI understands the content of the knowledge base and uses this understanding to provide more relevant search results. This helps customers find the information they need more quickly and easily.
How does Deskhero help to prioritize support tickets?
Deskhero provides custom fields and structured data lists that allow you to categorize and prioritize your support tickets. This helps your support team to focus on more complex issues, while the AI handles routine inquiries.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows you to integrate it with your existing systems. This creates a seamless workflow and improves the efficiency of your helpdesk services.
* This article provides an example of how a fictive company in the Animal Supplies Retailing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
