BirdsNest uses Deskhero's AI to manage their customer support tickets. The AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files, improving the speed and accuracy of responses.
The AI also enhances the search results in the knowledge base. Customers can find relevant information more quickly and easily, reducing the need for direct customer support intervention.
BirdsNest also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes new information from the website and integrates it into the knowledge base, ensuring that the most current information is always available.
Deskhero's custom fields and structured data lists allow BirdsNest to categorize and prioritize tickets effectively. This helps the support team to focus on urgent or complex issues, while the AI handles routine inquiries.
Finally, BirdsNest uses the REST API to integrate Deskhero with their existing systems, creating a seamless workflow and further enhancing the efficiency of their helpdesk operations.
How does Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This allows the support team to respond to inquiries more quickly and accurately.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather new information from your website and integrate it into the knowledge base. This ensures that the most current information is always available to both customers and support staff.
How does Deskhero help to categorize and prioritize tickets?
Deskhero provides custom fields and structured data lists that allow you to categorize and prioritize your support tickets. This helps your support team to focus on more complex issues, while the AI handles routine inquiries.
* This article provides an example of how a fictive company in the Animal Supplies Retailing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
