EcoPaws uses Deskhero's AI capabilities to manage and categorize the influx of tickets from customers. The AI system uses OpenAI Embeddings to understand the context of each ticket, automatically categorizing them based on their content. This reduces the time spent by customer service representatives on manual sorting and allows them to focus on resolving issues.
The AI also generates suggested replies for customer inquiries using ChatGPT. By analyzing previous tickets and knowledge base articles, the AI provides accurate and relevant responses, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also enhance EcoPaws' knowledge base. The AI scrapes the company's website and uploaded files like policies, manuals, and presentations to generate new knowledge base articles. This ensures that the knowledge base is always up-to-date and comprehensive.
EcoPaws also uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant content. The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to provide the most relevant search results.
Finally, EcoPaws leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows EcoPaws to leverage the power of AI across their entire operation.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket and categorizes them based on their content.
How does Deskhero's AI generate suggested replies?
The AI analyzes previous tickets and knowledge base articles to generate accurate and relevant responses using ChatGPT.
How does Deskhero's AI enhance the knowledge base?
The AI scrapes the company's website and uploaded files to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Animal Waste Management and Disposal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
