PetWasteSolutions uses Deskhero's AI to manage and prioritize their tickets. The AI uses OpenAI Embeddings to understand the urgency and category of each ticket, allowing the support team to address the most critical issues first.
Deskhero's AI also generates suggested replies for customer inquiries. By analyzing previous tickets and knowledge base articles, the AI provides accurate and timely responses, improving customer satisfaction and reducing the workload of the support team.
PetWasteSolutions uses Deskhero's AI to keep their knowledge base comprehensive and current. The AI scrapes the company's website and uploaded files to generate new knowledge base articles, ensuring that customers always have access to the latest information.
Deskhero's comprehensive search bar, powered by AI, helps PetWasteSolutions' support team to quickly find relevant information. The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to provide the most relevant search results.
Finally, PetWasteSolutions uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows PetWasteSolutions to fully leverage the benefits of AI in their customer support services.
How does Deskhero's AI manage and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the urgency and category of each ticket, allowing the support team to address the most critical issues first.
How does Deskhero's AI generate suggested replies?
By analyzing previous tickets and knowledge base articles, Deskhero's AI provides accurate and timely responses.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI scrapes the company's website and uploaded files to generate new knowledge base articles.
* This article provides an example of how a fictive company in the Animal Waste Management and Disposal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
