EcoPet Waste Solutions prides itself on its eco-friendly waste disposal methods. However, explaining these methods to customers was often complex and time-consuming. They needed a way to make this information easily accessible to customers.
Using Deskhero, EcoPet was able to generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website. This allowed them to create a comprehensive knowledge base covering all aspects of their services.
The advanced AI capabilities of Deskhero were instrumental in this process. The AI used OpenAI Embeddings from the uploaded files and scraped website data to find relevant content. This content was then used to generate knowledge base articles.
These AI-generated articles significantly improved EcoPet's customer self-service options. Customers could now easily find detailed information about EcoPet's services and waste disposal methods. This reduced the load on EcoPet's customer support team and improved customer satisfaction.
By leveraging Deskhero's AI capabilities, EcoPet was able to enhance their knowledge base, improve their customer self-service options, and provide better service to their customers.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings from uploaded files and scraped website data to find relevant content. This content is then used to generate knowledge base articles.
How has the AI improved EcoPet's customer self-service options?
The AI-generated articles have made detailed information about EcoPet's services and waste disposal methods easily accessible to customers. This has significantly improved EcoPet's customer self-service options.
How has the AI improved EcoPet's customer support operations?
By making detailed information easily accessible to customers, the AI has reduced the load on EcoPet's customer support team. This has improved the overall efficiency of their customer support operations.
* This article provides an example of how a fictive company in the Animal Waste Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
