GreenPaws Sanitation deals with a high volume of customer inquiries and service requests daily. Managing these tickets efficiently was a challenge for their customer support team.
Using Deskhero, GreenPaws was able to leverage advanced AI capabilities to improve their ticket management process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content was then sent through OpenAIs ChatGPT to generate suggested replies for each ticket. This significantly reduced the time spent by customer support agents on each ticket and improved the accuracy of responses.
Furthermore, the AI-enhanced search results made it easier for both customers and support agents to find the information they need. This improved the overall efficiency of GreenPaws' ticket management process and increased customer satisfaction.
By leveraging Deskhero's AI capabilities, GreenPaws was able to handle more tickets in less time, provide better service to their customers, and improve their customer support operations.
How does the AI improve the ticket management process?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies for each ticket, reducing the time spent by customer support agents on each ticket and improving the accuracy of responses.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results. It can quickly reference all available information to provide the most relevant search results.
How has the AI improved GreenPaws' customer support operations?
The AI has significantly reduced the time spent by customer support agents on each ticket and improved the accuracy of responses. It has also made it easier for both customers and support agents to find the information they need. This has improved the overall efficiency of GreenPaws' customer support operations.
* This article provides an example of how a fictive company in the Animal Waste Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
