PawsClean receives hundreds of inquiries daily about their services, ranging from service details, pricing, scheduling, to specific questions about waste disposal methods. Prior to using Deskhero, the customer support team struggled to keep up with the volume and complexity of these inquiries.
With Deskhero's advanced AI capabilities, PawsClean was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the AI to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies.
The AI-powered suggested replies significantly reduced the time spent by customer support agents on each ticket. It also improved the accuracy of responses as the AI could quickly reference all available information to provide the most relevant answer.
Furthermore, the AI-enhanced search results made it easier for both customers and support agents to find the information they need. It improved the overall efficiency of PawsClean's customer support operations and increased customer satisfaction.
By leveraging Deskhero's AI capabilities, PawsClean was able to streamline their customer support process, handle more inquiries in less time, and provide better service to their customers.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results. It can quickly reference all available information to provide the most relevant search results.
How has the AI improved PawsClean's customer support operations?
The AI has significantly reduced the time spent by customer support agents on each ticket and improved the accuracy of responses. It has also made it easier for both customers and support agents to find the information they need.
* This article provides an example of how a fictive company in the Animal Waste Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
