EcoPaws uses Deskhero's structured data lists and custom fields to organize customer queries, complaints, and feedback. The platform's AI capabilities analyze these tickets, using OpenAI embeddings from previous tickets and knowledge base articles to find relevant content. This not only helps in categorizing the tickets but also in suggesting potential solutions.
The AI-powered comprehensive search bar is another feature that EcoPaws finds invaluable. It enhances search results by leveraging the same OpenAI embeddings, making it easier for the support team to find relevant information quickly. This has significantly reduced the time spent on each ticket, improving the team's efficiency.
Deskhero's AI capabilities also extend to generating knowledge base articles from various file types like Word, PowerPoint, and PDF. EcoPaws uses this feature to create a robust knowledge base from their existing resources like policies, manuals, and presentations. This has not only saved time but also improved the quality of their knowledge base.
Using Deskhero's custom email domains and user groups, EcoPaws has been able to streamline their internal communication and collaboration. The platform's Kanban board provides a visual overview of the tickets, making it easier for the team to track progress and prioritize tasks.
Finally, the REST API allows EcoPaws to integrate Deskhero with their existing systems, ensuring a seamless workflow. The AI capabilities of Deskhero have transformed EcoPaws' customer support, making it more efficient and effective.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities analyze tickets using OpenAI embeddings from previous tickets and knowledge base articles to find relevant content. This helps in categorizing the tickets and suggesting potential solutions.
How does the AI-powered search bar work?
The AI-powered search bar enhances search results by leveraging OpenAI embeddings, making it easier to find relevant information quickly.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from various file types like Word, PowerPoint, and PDF.
* This article provides an example of how a fictive company in the Animal Waste Management Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
