ToonTown Animation, a leading animation studio, receives a high volume of customer inquiries daily. These range from questions about upcoming releases, to technical issues with their online streaming platform. Managing these inquiries was a significant challenge until they adopted Deskhero.
With Deskhero's advanced AI capabilities, ToonTown Animation has been able to automate much of their ticket management process. The AI uses OpenAI Embeddings from previous tickets to generate suggested replies, dramatically reducing the time taken to respond to customers.
Deskhero's AI also enhances the company's knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This has made it easier for customers to find solutions on their own, reducing the number of tickets generated.
Additionally, the AI's website scraping feature has proven invaluable. It scrapes data from ToonTown Animation's website, keeping the knowledge base up-to-date with the latest information.
Finally, the comprehensive search bar, powered by the AI, has improved the efficiency of the support team. It quickly finds relevant content, allowing the team to provide accurate responses faster.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets to generate suggested replies. This reduces the time taken to respond to customers and ensures consistency in responses.
How does the AI improve the knowledge base?
The AI generates knowledge base articles from uploaded files like policies, manuals, and presentations, and scrapes data from the company's website. This keeps the knowledge base updated with the latest information.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from the knowledge base, tickets, and uploaded files. This allows the support team to provide accurate responses faster.
* This article provides an example of how a fictive company in the Animated Films industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
