PixieDust Studios, a renowned animation film producer, deals with a multitude of customer queries every day. These range from inquiries about new releases to troubleshooting their digital platform. Handling these efficiently was a challenge until they implemented Deskhero.
Deskhero's AI capabilities have allowed PixieDust Studios to automate a significant part of their customer service. The AI uses OpenAI Embeddings from previous tickets to suggest replies, significantly reducing response time and ensuring consistent communication.
The AI also enhances the studio's knowledge base by creating articles from uploaded documents such as policies, manuals, and presentations. This self-service option has reduced the ticket volume, as customers can find solutions independently.
Moreover, the AI's website scraping feature keeps the knowledge base current by extracting data from PixieDust Studios' website. This ensures that customers always have access to the most recent information.
Lastly, the AI-powered search bar has optimized the efficiency of the support team. It swiftly locates relevant content, enabling the team to deliver precise responses promptly.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest replies. This not only speeds up the response time but also ensures uniformity in communication.
How does the AI enhance the knowledge base?
The AI creates knowledge base articles from uploaded documents and scrapes data from the company's website. This keeps the knowledge base updated and allows customers to find solutions independently.
How does the AI-powered search bar function?
The AI-powered search bar uses OpenAI Embeddings to locate relevant content from the knowledge base, tickets, and uploaded files. This enables the support team to deliver accurate responses quickly.
* This article provides an example of how a fictive company in the Animated Films industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
