DreamFrames Animation, a prominent animation studio, receives numerous customer queries daily, ranging from questions about upcoming films to issues with their online platform. Managing these efficiently was a challenge until they started using Deskhero.
With Deskhero's AI capabilities, DreamFrames Animation has automated a significant part of their ticket management process. The AI uses OpenAI Embeddings from previous tickets to suggest replies, drastically reducing response time and ensuring uniform communication.
The AI also enriches the studio's knowledge base by creating articles from uploaded files like policies, manuals, and presentations. This has enabled customers to find solutions on their own, reducing the number of tickets generated.
Furthermore, the AI's website scraping feature keeps the knowledge base updated by extracting data from DreamFrames Animation's website. This ensures customers always have access to the latest information.
Lastly, the AI-powered search bar has improved the efficiency of the support team. It quickly locates relevant content, enabling the team to provide accurate responses promptly.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest replies. This not only speeds up the response time but also ensures uniformity in communication.
How does the AI enhance the knowledge base?
The AI creates knowledge base articles from uploaded files and scrapes data from the company's website. This keeps the knowledge base updated and allows customers to find solutions independently.
How does the AI-powered search bar function?
The AI-powered search bar uses OpenAI Embeddings to locate relevant content from the knowledge base, tickets, and uploaded files. This enables the support team to deliver accurate responses quickly.
* This article provides an example of how a fictive company in the Animated Films industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
