DreamFrame Creations has a large customer base that often requires assistance with their animation tools and software. Managing these customer queries was challenging until they implemented Deskhero. The platform's structured data lists and user groups have helped them organize and manage customer requests efficiently.
Deskhero's advanced AI capabilities have been instrumental in improving DreamFrame Creations' helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer queries.
The AI-powered comprehensive search bar of Deskhero has made it easier for the customer support team to find relevant information in a timely manner. It has also improved the accuracy of search results, ensuring that customers receive the most relevant solutions to their queries.
The custom email domains feature of Deskhero allows DreamFrame Creations to personalize their customer support services. They can create custom email domains for different types of queries, enhancing their brand image and making it easier to manage customer requests.
In conclusion, Deskhero's advanced AI capabilities have significantly enhanced the helpdesk services of DreamFrame Creations, leading to improved customer satisfaction and efficiency.
How has Deskhero enhanced the helpdesk services of DreamFrame Creations?
Deskhero's advanced AI capabilities have greatly improved the quality and speed of DreamFrame Creations' helpdesk services. The AI generates suggested replies, reducing response time. The AI-powered search bar provides accurate search results, ensuring that customers receive the most relevant solutions.
What is the role of OpenAI Embeddings in Deskhero's AI?
OpenAI Embeddings in Deskhero's AI are used to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then processed by OpenAI's ChatGPT to generate suggested replies to customer queries.
Can DreamFrame Creations personalize their customer support services using Deskhero?
Yes, Deskhero offers a custom email domains feature that allows DreamFrame Creations to personalize their customer support services. They can create custom email domains for different types of queries, enhancing their brand image and making it easier to manage customer requests.
* This article provides an example of how a fictive company in the Animation & CGI Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
