AnimateMe deals with a diverse range of customer queries, from technical issues with the platform to questions about their animation design tools. Prior to using Deskhero, managing these queries was a manual process that was not only time-consuming but also prone to errors. With Deskhero's AI capabilities, AnimateMe has been able to automate this process, leading to improved efficiency and accuracy in handling customer queries.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies. This feature has been particularly useful for AnimateMe as it has reduced the workload on their customer support team and has also ensured that customers receive timely and accurate responses.
Additionally, Deskhero's AI has improved the search functionality on AnimateMe's platform. When a customer searches for a query, the AI uses the embeddings to find the most relevant information from the knowledge base, previous tickets, and other resources. This has made it easier for customers to find the information they need without having to wait for a response from the support team.
AnimateMe has also utilized Deskhero's custom fields and user groups features to better categorize their customers and tickets. This has helped them provide more personalized support and has also made it easier to track and analyze customer support trends.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the customer experience at AnimateMe by ensuring quick and accurate responses to customer queries.
How has Deskhero improved the efficiency of handling customer queries at AnimateMe?
Deskhero's AI capabilities have automated the process of handling customer queries at AnimateMe. The AI generates suggested replies based on previous tickets and other resources, leading to improved efficiency and accuracy in responding to customer queries.
How does Deskhero's AI improve the search functionality on AnimateMe's platform?
Deskhero's AI uses embeddings to find the most relevant information from the knowledge base, previous tickets, and other resources when a customer searches for a query. This ensures that customers can find the information they need quickly and accurately.
How has Deskhero helped in personalizing customer support at AnimateMe?
Deskhero's custom fields and user groups features have allowed AnimateMe to better categorize their customers and tickets. This has enabled them to provide more personalized support based on the specific needs and preferences of different customer groups.
* This article provides an example of how a fictive company in the Animation Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
