Pixtoon Studios receives a high volume of customer queries and requests daily, ranging from technical issues to inquiries about their animation design services. Managing these tickets manually was time-consuming and often led to delays in response times. With Deskhero's ticket management and AI capabilities, Pixtoon Studios has been able to automate the process of sorting and responding to these tickets, resulting in quicker response times and increased customer satisfaction.
The AI feature of Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is then processed through OpenAIs ChatGPT to generate suggested replies. For Pixtoon Studios, this has reduced the workload on their customer support team and has also ensured that customers receive accurate and helpful responses.
Deskhero's AI capabilities have also enhanced the search results for Pixtoon Studios. When a customer searches for a query, the AI uses the embeddings to find the most relevant information from the knowledge base, previous tickets, and other resources. This has made it easier for customers to find the information they need without having to wait for a response from the support team.
Furthermore, Pixtoon Studios has utilized Deskhero's custom fields and user groups features to categorize their customers and tickets better. This has enabled them to provide more personalized support and has also helped in tracking and analyzing customer support trends.
Overall, Deskhero's advanced AI capabilities have transformed the way Pixtoon Studios handles their customer support, making it more efficient and effective.
How has Deskhero improved response times at Pixtoon Studios?
Deskhero has automated the process of sorting and responding to tickets using its AI capabilities. This has resulted in quicker response times as the AI generates suggested replies based on previous tickets and other resources.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses embeddings to find the most relevant information from the knowledge base, previous tickets, and other resources. This ensures that customers can find the information they need quickly and accurately.
How has Deskhero helped in personalizing customer support at Pixtoon Studios?
Deskhero's custom fields and user groups features have allowed Pixtoon Studios to categorize their customers and tickets better. This has enabled them to provide more personalized support based on the specific needs and preferences of different customer groups.
* This article provides an example of how a fictive company in the Animation Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
