ToonMakers Inc deals with numerous queries and requests daily from clients and collaborators. Managing these efficiently was a challenge until they adopted Deskhero. With its AI capabilities, ToonMakers can now auto-generate replies based on past tickets, knowledge base articles, and other resources like policy documents and manuals.
Deskhero's AI also improves ToonMakers' search functionality. Using OpenAI Embeddings, the platform can find and present relevant content from a range of sources, including scraped website data. This feature has significantly sped up the process of locating and providing necessary information to their clients.
The AI-powered solution also aids in ticket management. By examining the content of incoming tickets, Deskhero can auto-route them to the most appropriate team or individual. This ensures that each query is addressed by the right person, reducing resolution time and enhancing customer satisfaction.
Additionally, ToonMakers uses Deskhero's AI capabilities to maintain their knowledge base. The platform can create articles from Word, PowerPoint, and PDF files, simplifying the process of keeping their knowledge base current with the latest information.
Overall, Deskhero's advanced AI capabilities have transformed ToonMakers' helpdesk services. The platform has not only increased their efficiency but also improved their ability to deliver top-notch service.
How does Deskhero's AI auto-generate replies?
Deskhero's AI uses OpenAI Embeddings to analyze past tickets, knowledge base articles, and other resources. It then generates auto-replies that are relevant to the incoming query.
How does Deskhero improve search functionality?
Deskhero enhances search functionality by using OpenAI Embeddings to find and present relevant content from various sources, including scraped website data.
How does Deskhero aid in ticket management?
Deskhero's AI examines the content of incoming tickets and auto-routes them to the most appropriate team or individual. This ensures that each query is addressed by the right person.
* This article provides an example of how a fictive company in the Animation Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
