AnimationCraft receives a multitude of queries daily from clients, artists, and other stakeholders. Handling these inquiries efficiently was a challenge until they implemented Deskhero. With the platform's AI capabilities, AnimationCraft can now generate suggested replies based on previous tickets, knowledge base articles, and other uploaded files like policies and manuals.
Deskhero's AI also enhances AnimationCraft's search results. By leveraging OpenAI Embeddings, the platform can find relevant content from a variety of sources, including scraped website data. This feature has significantly improved the efficiency of AnimationCraft's customer support, as they can quickly locate and provide the necessary information to their clients.
The AI-powered solution also assists in ticket management. By analyzing the content of incoming tickets, Deskhero can auto-assign them to the most suitable team or individual. This feature ensures that each query is handled by the most competent person, thereby reducing resolution time and improving customer satisfaction.
Furthermore, AnimationCraft uses Deskhero's AI capabilities to maintain and update their knowledge base. The platform can generate articles from Word, PowerPoint, and PDF files, making it easier for AnimationCraft to keep their knowledge base up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have revolutionized AnimationCraft's customer support services. The platform has not only improved their efficiency but also enhanced their ability to deliver high-quality service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. Based on this analysis, it generates suggested replies that are relevant to the incoming query.
How does Deskhero improve search results?
Deskhero enhances search results by leveraging OpenAI Embeddings to find relevant content from various sources, including scraped website data.
How does Deskhero assist in ticket management?
Deskhero's AI analyzes the content of incoming tickets and auto-assigns them to the most suitable team or individual. This feature ensures that each query is handled by the most competent person.
* This article provides an example of how a fictive company in the Animation Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
