Prior to using Deskhero, PixiCraft Studios struggled with managing customer queries and feedback on their animation projects. The volume of tickets was overwhelming and the process was time-consuming. With the implementation of Deskhero, they were able to automate ticket management and improve response times.
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This feature has significantly reduced the time spent by PixiCraft's support team on crafting responses to common queries. It also ensures consistency in the information provided to customers.
The platform's comprehensive search bar, powered by AI, enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This feature has been instrumental in quickly finding relevant content for both the support team and customers.
Deskhero's website scraping feature has also been beneficial for PixiCraft. It scrapes data from their website and uses it to enrich the knowledge base, providing more accurate and up-to-date information to customers.
Finally, the REST API allows PixiCraft to integrate Deskhero with their existing systems, ensuring a seamless workflow. The AI-powered platform has not only improved their customer support but also enhanced their overall project management.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This reduces the time spent crafting responses to common queries.
How does the comprehensive search bar work?
The search bar uses AI to leverage OpenAI Embeddings from uploaded files like policies, manuals, and presentations to enhance search results.
What is the benefit of the website scraping feature?
The website scraping feature scrapes data from your website and uses it to enrich the knowledge base, providing more accurate and up-to-date information to customers.
* This article provides an example of how a fictive company in the Animation and Special Effects Creation for TV Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
