Before implementing Deskhero, VisualMagic Productions was struggling with an overwhelming volume of customer support tickets and inefficient project workflows. The introduction of Deskhero's AI capabilities transformed their operations, automating ticket management and enhancing project management.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly reduced the time spent by VisualMagic's support team on responding to common queries, improving efficiency and consistency.
The platform's comprehensive search bar, powered by AI, leverages OpenAI Embeddings from uploaded files and scraped website data to provide enhanced search results. This has made it easier for both the support team and customers to find relevant information quickly.
VisualMagic has also found great value in Deskhero's website scraping feature. It scrapes data from their website and uses it to enrich the knowledge base, ensuring that customers always have access to the most current and accurate information.
Finally, through Deskhero's REST API, VisualMagic has been able to integrate the platform with their existing systems, creating a seamless workflow. The AI-enhanced platform has not only improved their customer support but also optimized their project management.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automates the response process for common queries, improving ticket management.
How does the AI-powered search bar enhance search results?
The search bar uses AI to leverage OpenAI Embeddings from uploaded files and scraped website data to provide enhanced search results. This makes it easier to find relevant information quickly.
What is the advantage of the website scraping feature?
The website scraping feature scrapes data from your website and uses it to enrich the knowledge base. This ensures that customers always have access to the most current and accurate information.
* This article provides an example of how a fictive company in the Animation and Special Effects Creation for TV Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
